Questions &Answers

Frequently asked questions

Are all the items on your website available to view in your unit?

Most of the items on our website are in our unit at Winchcombe. If you are interested in a particular piece, please contact us before visiting to make sure it is here and available to view.



What are your opening hours?

Appointment only. Please telephone on 07951 604975 or use the enquiry form



How do I pay for an item?

We accept payment by credit and debit cards,cheque, cash, bank transfer or paypal. There is the facility to pay on the website along with a card machine on site.



UK Deliveries

Deliveries in the UK mainland are not included in the price. Discounts are given if customers want to collect items themselves. We have many couriers that can do deliveries in the U.K and Europe.



Overseas Shipping

We can arrange shipping to outside of the UK on your behalf for any item purchased online. We don't charge for this service and you pay the shipping company direct.



What is your refund policy?

We offer a refund service if you are not happy with the item. Items must be returned within 14 days and must be in the same condition as bought. All carriage costs will be deducted, before we refund you the difference upon the item's return. We can issue a credit note, valid for 6 months instead. On the rare occasion of damage in transit, please notify us within 48 hours of receipt of the item. Items that were bought and used for an event whether as a film prop, function, xmas, new years , party etc and then returned after. These will be regarded as a rental and charged at 25% of the items value. If there is any damage further charges will be incurred by the customer.



Is there a better price for multiple purchases?

Depending on the amount and quantity of goods bought, larger discounts including delivery can be made.



Is value added tax on top of the items sold?

The tax and vat is included in the price of the items, vat invoices for business use can be given.



How long do deliveries take?

Independant antiques couriers are used are may take a while, sometimes upto two weeks.



Trade and discounted sales

Items sold to the trade at larger discounts are sold 'as seen'with no return policy, restorations upto 15% of the item are considered as general wear and tear. If you would like a condition report please call or email. Older pieces will generally have more wear and tear.All discounted sales are sold without 14 day money back and sold as if the customer is trade.



Woodworm

Unfortunately woodworm occurs often in antique furniture and especially in French country furniture. Most items have some form of historic worm holes, however if we think that it maybe live, items are checked and treated with low odor treatment. This will reslove the matter entirely.